Privacy Statement
Hawker Richardson takes your personal information seriously and aims to protect the privacy of every single visitor to this website. Read below about how we handle your information.
This Privacy Statement does not apply to websites accessible from hyperlinks on Hawker Richardson’s website.
Unless we have advised you otherwise, we do not collect personal information from you unless you knowingly provide it. We will only collect personal information where it is necessary for a function or activity which is performed via this website i.e. we may collect personal information about you when you provide information to us for the purposes of registering to receive information or to join a mailing list. We may also collect personal information about you for the purposes of conducting direct marketing or consumer research.
We collect personal data relating to you through the use of the on-line 'contact us' forms and every time you email us your details.
We automatically collect additional information about your visits to our website such as the name of your Internet service provider, in some cases your IP address, the version of your browser software, the operating system of the computer used to access our website, the website you are using to visit us, the websites that you visit while you are with us and, if applicable, any search terms you have been using to find our website. However, we only use such data on an anonymous basis.
Privacy Policy
Introduction
Hawker Richardson regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Hawker Richardson users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact Sales Dept at 03 8369 6600.
Collection of Information
In order to use the Hawker Richardson website, we may require information from you in order to provide the best service possible. Please see our cookie page for how we collect data on our website. Click here.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.
Any information collected by Hawker Richardson is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Hawker Richardson customers are required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at sales@hrltd.com.au
Access to any information which we have collected about you from the Site may be sought by e-mailing us at sales@hrltd.com.au We will endeavour to provide you with details of such information as soon as practicable and will seek to remedy any errors which you identify in that information. We may, at our discretion, request a reasonable charge for time spent in providing access.
Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications
Hawker Richardson uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at sales@hrltd.com.au
Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links
Links on the Hawker Richardson site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Hawker Richardson.
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.
Hawker Richardson Security Policy
Hawker Richardson uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Hawker Richardson or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Hawker Richardson.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
