As part of Hawker Richardson’s continuous improvement, Hawker Richardson has invested in a new Service Manager Module from MYOB advanced. This software enables the service team to be able to efficiently track and schedule jobs by using a tablet or smartphone device anytime, anywhere.
Benefits include improving the efficiency in our workforce and increase the level of service that we deliver to our customers. With our customers based all around Australia and New Zealand, the service team can access scheduled work out on-site. Information is updated in real-time, improving communication between office-based staff and those who are remote.
Continual improvement of processes
By utilsing the Service Manager software, it allows for our processes to be adhered to in an efficient manner. Service Manager can capture and access common approved procedures and work instructions ensuring nothing gets missed. It also captures reactive maintenance requests, prioritises tasks and identifies unresolved jobs and in the future.
Ensuring services and maintenance reminders are timely
Effective planned maintenance is essential to minimise asset downtime and drive cost efficiency. Preventive and scheduled maintenance work orders are automatically generated based on date, time, alarms or meter readings. The software provides all the tools needed to manage equipment servicing, providing visibility of critical dates, deadlines and costs. Our customers can be assured that no maintenance will be missed on their equipment and they don’t need to chase us up to schedule jobs.
Storage of serial numbers and efficient spare parts ordering
Serial numbers are a very useful part of modern inventory management, especially when it comes to traceability. By storing our customers’ serial numbers of parts and capital equipment, we can easily track parts for product recall, inventory control or after-sales service.
